Free Returns & 30-Day Money Back Guarantee:
We take pride in offering the highest quality products and ingredients in the industry. We are so confident that you will LOVE our cosmetics that we want you to try them worry-free!
Try them first. Please try all the products you ordered before making a final return or exchange decision. On occasion, shades may appear different in the container than they do on the skin. Please try your entire order before making your decision. We never restock returned products, even closed products. Any returns you send us will be discarded.
Don’t love them? We offer a 30-Day Money Back Guarantee on all purchases and FREE RETURNS. After you’ve tried the products, please feel free to exchange or return any unloved products within 30 days of your order’s purchase date for a full refund (minus shipping).
How does the return/exchange process work?
- Questions? Contact us first. Before returning or exchanging your product, please call us at 866.630.4569, email us at firstname.lastname@example.org, or Live Chat us if you have any application questions or are unsure of which shade to select for your exchange. We’ll be happy to help answer any of your questions/concerns. Free returns are only offered if you contact us before returning your unwanted products. If you do not contact us before shipping your return back to us, we will not reimburse you for your return shipping charges. Please contact us first.
- Fill out the form. We will email you a Return/Exchange Form when you contact us. Fill out this form and include it with your return or exchange.
- Mail your return within 30 days. The return/exchange must be postmarked within 30 days of the original purchase date. Afterglow Cosmetics is not liable for any products sent back to us outside of the 30-day window, they will not be refunded and will be discarded.
- Look for an email confirmation. We will email confirmation once the return/exchange has been processed. Once we receive your package, please allow 2-4 weeks for your return/exchange to be processed. Your refund should appear on your credit card statement within 2 billing cycles if applicable.
NOTE: Afterglow Cosmetics reserves the right to deny a return/exchange for any reason.
- In a rush? If you’re making an exchange and would like your exchange sooner, we suggest to purchase the new shades first, and then send back the shades that do not work for a direct refund.
What is non-refundable?
- Original shipping charges if applicable
- Return shipping charges incurred if the customer does not contact us first for the free returns details.
- Products shipped back outside of the 30-day window
- Products lost in transit without tracking number
- Free gifts or promotional items
- eGift Cards
- Any product returned when purchased with an eGift Card will receive store credit
- Afterglow products purchased from other websites and stores. We only accept returns for products purchased through www.AfterglowCosmetics.com. If you purchased an Afterglow product from a retail partner, please return at that location.
- Afterglow Cosmetics reserves the right to deny a return/exchange for any reason.
Cosmetics Brush Lifetime Guarantee:
A good brush is an investment, and we’re so sure you’re going to love the quality of our cosmetic brushes, we’re offering you a lifetime guarantee. If at any time your brush breaks, please send it back to us, and we will ship you a new one!
Please call us at 866.630.4569 or email us at email@example.com to initiate the return process and to receive your brand new brush.