Monday - Friday 8:00 am to 5:00 pm EST (5:00 am to 2:00 pm PST), excluding United States federal holidays. On occasion, we are out of the office or all our customer service lines are busy. If you experience this, please leave a message with customer service, or e-mail us at support at afterglowcosmetics dot com and we will respond to your inquiry.
Afterglow offers a complimentary shade matching service. Please keep in mind these shade matches are suggestions made by our Beauty Advisors. We will not be responsible for incorrect shade suggestions. If the shade suggested is incorrect you are welcome to return or exchange the product within 90 days of purchase. Shipping fees are nonrefundable.
Please note that your credit card will be charged when the transaction is completed by you in our system, not when we ship your purchase. This means we will not be able to adjust or cancel orders once they are placed in the system. Usually, we process and ship your order within 24 business hours.
Credit Card Validation and Your Order
For your security and our verification of your credit card transaction, your credit card is verified with a 2 point security check before your order is approved for processing. This means that our system verifies that the billing information for your credit card matches exactly with the billing information your credit card bank has on file for your card. In addition to billing information verification, we check that the 3 digit code security code you give us is confirmed by your credit card company. All of this is done when you enter your order. If the information you provide does not match your credit card bank's information on file we cannot process your order and will contact you to reconfirm your contact information. This may prolong the usual 48 business hour processing time. If, after contacting you, the information remains unmatched by your credit card bank, we will not be able to process your order with that credit card.
We send all of our domestic orders with tracking to ensure that their arrival is trackable and confirmed. If you do not receive your order and we cannot track its arrival to your shipping address via USPS we will gladly send you another shipment at no additional cost to ensure you receive your order. If the tracking for your order has been confirmed by USPS as being delivered to the address you provided for shipping purposes, we will not replace/reship the package at no additional cost. No exceptions.
Back Ordered Products
Occasionally products in our line will be out of stock due to high demand. If this occurs we will not take orders for the product at that time, but our customer service department will gladly notify you when the product becomes available again.
If for some reason an order is placed for an out of stock item before we’ve adjusted the missing item in our system the item will be placed on backorder. If you receive your order and an item is missing, the missing, back ordered product will be indicated as such on your invoice next to the item in question. We will ship your backordered product to you as soon as it becomes available without assessing additional shipping charges.
We are happy to exchange an item that you purchased for any other item up to 90 days from the date of purchase. If there is a price difference we will charge your card for the difference if the new item is more expensive. If the new exchanged item is less expensive than the original, we will credit your credit card or Paypal account the difference. There are no additional shipping charges for the exchanged item to be sent back to you USPS First Class Mail. We do not accept exchanges over 90 days from the date of purchase. Click here for details.
We offer a 90 day money back guarantee on all Afterglow products purchased off of our website, if you are unhappy with the product for any reason. If you are not satisfied with your purchase, return the remainder of the product, including the receipt within 90 days of the purchase for a refund of up to $500 per month on purchases. If items are sent back above the $500 return limit they will be discarded.
Please return the undesired, incorrect or damaged items immediately to ensure a timely refund. All refunds will be credited in the form that the payment was received. For example: if you purchased the product by a specific credit card it your refund will be return to that card. Click here for details.
Shipping costs are nonrefundable.
Afterglow Cosmetics will not except any coupons from third party websites advertising our products. All coupons used to purchase products must be issued by Afterglow Cosmetics and have a valid coupon code.
Origin of Order Payment
We only accept payment from credit card billing addresses from the US, US Territories, AP Addresses and Canada. We will not process orders with billing addresses other than the above.
Right of Refusal
We reserve the right to refuse to sell to any individuals or business at any time and for any reason. Also, due to high levels of internet credit card fraud, we reserve the right to reject any order at any time that we deem suspicious.
Resale and Ebay
Afterglow Cosmetics expressly forbids the sale and/or resale of Afterglow brand items on Ebay and other auction sites. Any item appearing on an auction site such as Ebay, is not Afterglow's responsibility as it may be counterfeit.
Notification of Store Policy Changes